Wow! I just dealt with this exact same issue. Everything was the same except I received a rubber gasket for a Ford Truck as my return. I had to jump through all of the same hoops....multiple phone calls, police reports. I even had death threats from the buyer to call PayPal and have " his " money released while PayPal investigated the claim. Originally, they sided with the buyer even with photographic evidence. I then wrote a letter telling them that I was closing my account and telling everyone that I knew to do the same. I received another email from PayPal saying that they were reopening my claim and I was to have an affadavit notorized and sent in with my photographs for further review. A fw days later...SUCCESS. I'm not sure who paid the money back to me though whether it be insurance or the actual buyer. I'm hoping it was the buyer. My next step was to take the IMEI# and report it as stolen to brick the phone. Which also gave me an idea to actually send something really heavy, like bricks to the address because the buyer pays per KG to have his items shipped back to, in my case, Georgia.
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