Welcome to the community and thanks for posting.
I understand that you are having an issue accessing your old account due to some security checks. If you cannot access, the only way to resolve this is on the phone. Due to Covid 19 we have reduced staffing and it may take a long time to get through right now. What you could so, is use the new account for now and once things have settled down a bit, you can give us a call so we can sort it all out for you.
Since you do not have ID in your new name it is best to operate in your maiden name for now.
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