I had this exact same issue, ordered both toilet paper and paper towels back in March, every time I emailed them I had a different excuse of why I haven't received yet, eventually I received the toilet paper and laughed at the size of the rolls and still have not received the paper towels. The offered to let me mail back but I am not paying to ship items back so finally got a hold of a person at PayPal and had my dispute reopened. Hopefully PayPal will make it right as it is pretty obvious that this company is a major scam just out to make money from people in need during this world wide pandemic!
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