@Nidiaesc1 Try the PayPal customer service chat for assistance: Log on. Click HELP at the top menu. Scroll down and click CONTACT US. Wait for the green Chat box to appear or click CALL US or other contact options. If calling, call early, during business hours, west coast time to try to get a US rep. Beware, PayPal staff is on reduced staff so responses may take longer than usual. Or contact via social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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