File a dispute with PayPal, as well. What this company has done is set up a bogus transit site. It looks like your product is "in transit" even though you've told them not to ship. PayPal has reassured me that they MUST produce a delivered receipt with a legit transaction number or I will be refunded my money. My refund is small, $54.98, but I am encouraging PayPal users to escalate to Shopify and PayPal so that they can shut them down. I accessed them through a site called irotyso.com from Shopify which is no longer available and wasn't available the minute I hit "send" for my products. You can also file a complaint with the FTC or Internet Crime Complaint Center if you are so inclined. They are smart and they are using rather legit looking sites so they clearly know PayPal's policies, as well as Shopify's quite well.
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