Hi, I bought two items on depot, and the seller only sent 1 and it was not correct. I bought two new items and only one, which was not the right size, was sent. Depop has since also removed this person. Paypal asked me to send the item back, which I have. Paypal ruled in favour of the buyer as they said my I did not provide correct tracking. So I appealed this on chat. I sent them the tracking number, when checking the Royal Mail website it says delivered and shows the delivery city. The problem is the tracking receipt is damaged, it got stuck in my purse zip and ripped, however I have sent the best pictures I can. Paypal are now asking "please provide proof of postage for the package associated with this case. Proof os shipping should be a copy of the actual shipping label on the package that shows the destination address, tracking number and the shipping company's stamp to verify the shipment date'. I posted at the post office! I've never been asked to take a picture of the front of the package before? I don't know what to do. The buyer has my money and now her items back, and PayPal aren't really helping. I'm a bit desperate because it (to me) was a lot of money! 😞
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