I sold an item and when the buyer received it, they filed a claim that "Item is different". The item I sent was brand new and exactly as described, and I responded to the claim stating that. The buyer is not responding to my PayPal messages (I've sent 3) and I cannot contact them anywhere else. I don't want to escalate to PayPal because that could potentially take another 30 days and I don't have that kind of time. do these type of claims expire if the buyer isn't responding? If so, after how long?
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