Dear All, I've got a decision from the Paypal about a dispute from a buyer. I was selling a Macbook Pro online (facebook and Gumtree). The buyer asked me to deliver the item and after that filed a claim that the item was not as described. He's definitely a cheater and trying steal money back. I would believe that Paypal dispute team easily recognised that but they didn't. The ridiculous thing is that the Paypal requested the buyer to return the item back to me and the buyer provided a fake tracking number, which was even before the claim. (The claim was filed on 2 March, I sent the item on 25 Feb, delivered on 26 Feb, the tracking number provided by the buyer returned the item to me started on 26 Feb and delivered to me on 28 Feb???). I indeed got nothing back. However, the result is that "We've completed our review of this case and decided in favour of your buyer." meaning I lost my item??? I couldn't understand and couldn't appeal against the result as there is no option to do that. Would you have any advice to get money back and to appeal against the outcome of the dispute. Thank you very much.
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