I sent an item recently using Royal Mail Special Delivery. It was tracked as being delivered with a signature a day or so later - completely as expected. So I thought the sale was completed. Two weeks later, the buyer opens an eBay dispute saying the item hasn’t arrived - and wants a refund. They say they have checked tracking and the signature on it is fake. Tracking says it was delivered to the address on the PayPal payment notification - which matches their address in eBay. PayPal have ring fenced the original payment - so there’s now a debt which effectively freezes my PayPal account if I don’t top it back up to zero. My question is... What do I do? Is the buyer attempting to scam me and where does PayPal stand on this? The eBay case prevents me from opening a PayPal case, but I‘m obviously not happy to refund at this time because tracking has the item delivered with a signature. The virus complicates things a little because since the 1st May, Royal Mail haven’t been handing over the handsets for signatures - they’ve been social distancing delivering. Presumably by knocking and taking the name of who answers and takes the package. I have opened a claim with Royal Mail, but have other sellers seen this? And what happened in your situation?
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