Purchased a second hand conservatory, had it collected by an insured man and van for £90.upon receipt noticed there where parts missing, requested £100 off price towards the cost of double glazed unit and new locks, seller refused. Requested full refund, PayPal awarded full refund. Now here's my issue, to get the refund I have to return the item tracked, I cannot find a company that will do this without the conservatory being boxed and wrapped or for under £200. Man and van Don t provide tracking info. Basically I will get my £312 back at a cost of £90 I paid collection, £200 plus packing to return, that's £290 + out of pocket for me, no loss to the seller who neglected to state parts missing. I'm furious and upset, I saved for this to use as a sensory room for my child, now I have no money, can't return it and am £402 out of pocket. Totally unfair and it's not buyer protection atall. Seller was threatening so had to report to Facebook but PayPal can't hide my address or offer me any other solution other than £15 credit. How is this buyer protection?
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