Hi, sorry you didn't receive your item but you are just the latest in the Zestads/paypal scheme. PayPal is actively working with Zestads to provide your personal financial information and then denying every claim after people complain. In short, total and complete fraud. Keep an eye out, a class action suit against PayPal is starting.
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@Mr_Mark, ignore @kernolass, she never has good advice and anyone who would bother to say they were "offended" by you being upset by fraud isn't at all worth talking to. Let them go back to playing with their cats. As far as your issue, you are able to appeal and "escalate the claim" but I'll tell you all that means is more form letters saying they have 30 days to review the claim and then you will never hear from them again. Truly. Your best bet is small claims court. Pay the filing fee, explain what happened and send it into PayPal. Many people are under the incorrect assumption that PayPal is simply a money transfer company but they have a "Buyer Protection" and you are being treated unfairly. While the hassle of paying MORE to file a case might not sound appealing...in several states you can get triple the damages, your court costs AND the judge is allowed to add punitive damages so your $52 that they don't want to pay can be a minimum of approximately $200 back (3x your lost plus court fees) but they also have to pay a lawyer to appear in your town on their behalf ($2-3k) and then damages. File a suit. They are most certainly committing fraud with ZestAds, mostlikely with several other shell companies as well.
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