In February 2019 I purchased a product from CyberLink (billed as AskNet Inc) and paid for it through Paypal with no problem. It was a one time purchase for $62.99. Today (one year later) I noticed a payment go through that shows as "automated payment" on behalf of AskNet Inc. I did not authorize or subscribe to any kind of automated payments by them but was charged $69.99 for a product I did not purchase. I have tried reaching out to the company through their website but there is no way to view or change account subscriptions or update payment information. I have requested that they cease all charges and cancel any subscriptions that they believe I have because I did not authorize any. I reported this transaction to Paypal as an unauthorized payment (which it is) and it was denied by Paypal within a couple of hours. It does not sound like Paypal made any effort to actually investigate this case and just sent an automated response. Now that the case is closed there is no way to appeal their decision. I wrote Paypal an e-mail through their contact form and requested that all payments to AskNet Inc be stopped immediately and my $69.99 be refunded. I received another automated response within an hour telling me there is nothing I can do except contact the company that billed me. At this point it does not seem I can do anything and from reading other customer's experiences, Paypal has no interest in actually resolving fraudulent activity or scams like this. It seems Paypal does not care about its customers and is happy to do whatever they want. Has anyone been able to somehow successfully appeal a closed case? I am afraid that because these payments are automatic that I will not be able to disconnect my bank account and close my Paypal account. UPDATE: I found where subscriptions are managed on the CyberLink website and auto-renewal for the product I originally purchased in 2019 is OFF. It was never turned on and CyberLink (AskNet Inc) should have NEVER billed me.
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