Hi I bought something via paypal for my daughter from China and when it arrived it is nothing like its advertised, I contacted company but heard nothing so raised a dispute through PayPal. The company then contacted me directly, agreed to refund money, I have sent item back (at a cost to me) and they will refund when they recieve it. The problem is the dispute with PayPal will close in 4 days and I cant reopen it. What do I do if the company refuse to refund when they recieve the item? Shall i opens claim anyway or just wait it out but risk not getting my money back. About £60 so not pennies.
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