So I sent a payment via friends and family to a person who we are in a mutual group on facebook I am purchasing an item from this person, now before its asked yes i trust this person and thats why i used friends and family. ( now that thats outta the way) I sent this person a payment in the amount of 275 dollars. I clicked through and got the typical "you sent so and so x amount of money" confirmation screen where you can click done or click send more. Now i took a screenshot of this screen as is typical in this facebook groups as proof of payment then the seller confirms by looking at his account. Now the issue here is he never received the money. We quadruple checked that it was sent to the right account used the same email and sent him a dollar went through just fine and showed up in my activity log of transactions. He sent the dollar back so we know both accounts are working without and holds or what not. Now the issue here is i got the little notification on my phone saying you sent so and so amount the push notification on the top of the iphone as well as getttin the confirmation email for the same thin basically. Didnt think anymore about and went about my day. when he told me he didnt get it i went back and checked as the notification bar on my iphone has not been cleared. No email or paypal push notification weird. I log into my app thinking ok ill cancel the payment and re do it. The payment is not anywhere to be found in my activity log in pending nor is it in money out. It just kinda poof no record of it at all. I am desperately looking for some kind of resolution here within the paypal community because due to the corona virus all the call centers are closed and i am forced to use the chat with an agent feature which it tells me they would respond with in the hour or a hour and well its been about 2 hours now with 4 different messages i have sent using the chat feature and have heard nothing back.
... View more