Feb 5th - dispute opened Feb 5th - escalated to claim Feb 5th - seller / buyer agreed to full refund with return of product Feb 13th - buyer uploaded tracking information Feb 17th - response required by seller I am the seller in this case and the package's value is $1425 total in paypal (including paypal protection fees). My account went in the negative for the amount of $1362 at the time of the claim. 1) The emails I've been seeing indicate that the buyer will get a full refund of $1425. Paypal only took back $1362 from me - which amount is the buyer getting back? If so, am I on the hook for paying these fees again? 2) This package isnt going to arrive until around the 25th of February. However, paypal is asking for a response 3 business days after it was shipped from Europe. Is the buyer going to get a refund before I receive back the merchandise? I looked at the response options that they are requesting by 2/17 and the only options are (I received the package / cancel). Also, I'm not convinced that this package is being sent requiring a signature which I thought was required on items over $750.
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