@kernowlass Okay, thanks for your insight. I still wonder how the buyer could do a claim for "The item was not as described" and write 3 paragraphs about it, 3 days after delivery... then open another claim (same case) for "Unauthorized transaction" 2 days after we won the first claim? I also tried to upload more evidence (as per their email) under the Resolution Center but all can do is view the Case History since January 29th. Otherwise, this is the information provided by Paypal: "The buyer has filed a case with their financial institution for a payment of $1,5XX.00 USD you received on Jan 25, 2020. We've opened a case on January 29, 2020 so that we can collect more info and resolve this with the buyer's financial institution. Payment disputes: Step-by-Step Step 1: The buyer disputes a PayPal payment directly with their financial institution. When a dispute is filed, the buyer is asking their financial institution to return the payment to their account. Step 2: The financial institution returns the payment and contacts us. After the financial institution returns the payment to the buyer's account, they let us know about it and ask us to provide information about the transaction. We open a case and let you and the buyer know the case has been opened in our Resolution Center. Step 3: We ask you to send information. If you disagree with the buyer's dispute, you have 10 days after we notify you to send us either proof of shipment, proof of refund, or other proof. Proof can be sent through our Resolution Center or emailed to XYZ. If you don't have proof to send, you can accept the buyer's dispute. Step 4: We'll review your information and send it to the buyer's financial institution. We'll review the information and complete the financial institution's processing paperwork. This step can take up to 30 days. During that time, if you come across additional proof you can send, please send it to us and we'll include it in the case review. Step 5: We'll let you know if we can cover the dispute under Seller Protection.If we can't cover the dispute because we didn't receive the proof that was needed for Seller Protection, we'll remove the disputed amount from your PayPal account. However, depending on the information you send us, we may be able to dispute the case with the buyer's financial institution and get the payment back. This can take up to 75 days. If we're able to recover the payment, we'll close the case in your favour and return the payment to your account. Step3: Since I provided proof during the first claim (The item was not as described), it seems I have no more option to add more. Step5: It seems I already had the Seller Protection since I won the first claim. That why I don't understand why they put an hold again on my money. Anyway, I guess I will wait and see. Maybe call them on Monday to see what's going on and if I can send them more information. I just noticed they have an email to add information. Thanks for the help, again!
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