The buyer purchased a purse on 12/03/2019. No contacts or message of item being defective or not matching the description. On 02/09/2020 buyer sends a message that purse wasn't as described and is defective and requests money back. I denied the request and buyer opens a claim with PayPal. What the possible outcome might be? Are there any actions to stop buyers from false attempts to claim money after using the item for over two months? If PayPal decides in buyer's favor, can I appeal the decision? Thank you.
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