Hello I solved this issue. I was about to cancel this card, as I called Synchrony about this about 3 weeks ago, spoke to an agent, and was told that he would "submit a request to re-link" my MasterCard and my paypal account. Importantly, that it would take a week or more for it to be restored. I tried again weeks later, and same problem. I called again and spoke to another agent, who claimed no knowledge of this, rather than it had something to do with choice of browser, operating system, cookies, cache clearing, etc. I asked "what browser and OS combination is known to work?" The agent indicated that is was not known, rather than Chrome or Internet Explorer were what she recommended. This is not the case. I then asked to speak with the IT support person at Synchrony. The person that picked up was not a typical high volume phone agent, and assured me that she would fix a known problem on their end. I indicated that I was online, and would need to have it fixed in real time, which she said "no problem". The IT agent then corrected something at Synchrony-Paypal's integrated web server immediately (described as "re-link the account"), and my access was restored on Explorer, as well as updated Firefox, perhaps everywhere. If you want to continue using the card and have this issue, you will need to call, ask for a supervisor in the IT support area, and insist on having the issue corrected while you wait and test it in real time. Solved. 🙂
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