So I recently received information from Paypal that I must add my mobile phone number. Have been with Paypal since 2004. The problem: (i) don't have a mobile phone (ii) live in a mobile signal dead zone (iii) am disability housebound. So I tried to get help/clarity from Paypal customer service via email. Once you get past the bot ,WOW! Are they hostile, belligerent & unhelpful! Received a blunt, curt & very unhelpful response from Yusani - Give your mobile no. or close your Paypal account. But I had also tried an alternative route to get information via Paypal on twitter (They at least tried to be helpful). Twitter Paypal sent me this as a possible work around...trouble is I so now distrust Paypal employees in Paypal customer service I need to know if this is a viable work around for the PSD2 conundrum of 'No Mobile Phone': "C hecked with the relevant department, and for the users without a mobile phone, we recommend this option below: 1)Download and install Desktop version of VIP Access from- vip. symantec. com 2) Login to account, go to Settings -> Profile -> Enable 2FA on the account 3)Open VIP Access Token on Desktop 4)Follow steps to register Symantec Security Key – (Add Serial Number and 2 One Time Passwords generated by the Token) 5)2FA Enabled, which is SCA compliant. You will now be asked to add the Symantec One Time Password at login instead of a One Time Password sent via SMS. I hope this helps to resolve your issue". PLEASE can someone at Paypal confirm the above is a workable work around to not having a mobile phone to comply with Paypal enforcement of PSD2 ...Oh & someone sack Yusani, Paypal really does not need negative employees like that.
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Am housebound disabled in an area with NO mobile phone coverage & DO NOT OWN a mobile phone. Due to PSD2 regulations do I have to close my Paypal account? Is this Disability discrimination?
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