I’m at a loss here, PayPal is asking me for something that is not possible to provide to change my name. I provided the official marriage certificate given to me by the state. It has my last name before it was changed. I also provided my new DL with my new name in it. They said because the name on the certificate doesn’t match the ID, they won’t accept it. This has to be a common situation, you get a marriage certificate with your name on it. You later change your name with the Secretary of State and the social security office. Obviously the names won’t match on the documents at this point. How is it that PayPal won’t accept the only official documentation I have, provided by the federal and state governments? Marriage license don’t show the married names, they show the maiden or birth name. What the heck are they expecting here?
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