I heard the 2/3 figure from auctionbytes - I don't have a link, unfortunately. Not hard to see where it comes from, though - sellers know the dispute system better than buyers do and they know enough not to fight a dispute when they can't win. 2nd, selling products that promote a lot of disputes.... you mean any single consumable? What market IS there a downside for filing a dispute? Please elaborate. They're called 'niche markets' - any market where you can move into and be the dominant player either in price, selection or service. (prefereably all three). They can be anything - be the largest, cheapest supplier of Blackberry parts recovered from disassembled phones, be the world's largest Kazoo distributor ( that's taken, btw). Just as long as you are demonstrably better than your competition. The more you are better than the competition, the less flak people will give you because getting blocked from your site represents a real cost to them - they either have to pay more in the future, or spend more time shopping around and likely pay more in shipping costs from several sites where they formerly could get everything they want from you. Yes, the buyer can do damage once, never twice - you block him the first time. I get a lot of repeat business, so I'm not as dependent on first-timers as some people. I am not a paypal employee, nor am I blind. The buyer MUST come first if all of us want to staynin business - if anything, the past 4 years have taught us that on ebay. But there's no reason the seller's have to be crucified, either and they wouldn't be hung out to dry so often if 90% of them knew what they were doing, which they don't. Find a niche Learn the systems, both ebay and paypal Serve the customer. Learn to cover your butt. That's how you succeed.
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