So I have been a member of Paypal for around 11 years and only a few days ago they limited my account. I have sent the required information to them but have yet to hear a reply but the problem is I have many members with active subscriptions to my site who are contacting me to ask why they are failing and this would be because during limitation you are not able to do anything with your account other than refund your buyers. Many of my customers have already moved to the alternatives I have set up. Some have even cancelled their Active Subscriptions on Paypal and gone with another processor. The point is I have around £1000 I am now unable to access due to this awful, and dare I say it, worse than human error algorithm that seems to just limit a companies ability to operate on a whim. After all this is a 12 year business account and was even the account selected when trialing the Paypal Mastercard yet there was no warning given to even prepare for such a move. I have sent the information that was requested but have yet to even hear a response acknowledging it was received. Customer service waiting times are around 9 hours which is absolutely ridiculous and suggests this action was taken on quite a few businesses in the last week. How long does the process take?
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