I, too, ordered something from this seller/company. I paid for the fastest shipping available so that the item (a beard straightener) would arrive by Christmas. It didn't. I reached out to the seller via email provided on their website on Christmas day asking for my shipping costs to be refunded - which they did refund - but when I received the item some weeks later, the beard straightener did not work. So I put it back in the box and requested a full refund and they can take this thing back. They offered me $6 in addition to the shipping costs ($11) they already refunded, but this item cost me $35. I went back and forth with them until I finally brought it back to paypal. The seller just responded on 1-26, apparently, offering me $10 and change and I can send back the non-functioning straightener back on my dime for like $20. I've escalated my dispute to a claim (or whatever) through paypal and stated I want a full refund and that I shouldn't have to pay for any additional shipping, as it is not my fault that the item was not shipped on time or that it is defective! This is crappy business at best and paypal really needs to shut this account down so they can't RIP anyone else off! I just wanted to be able to straighten my husband's beard and now I've wasted money and time because this company is a bunch of professional scammers.
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