It took 3 tries to actually get a supervisor on the phone, kept getting "disconnected". Eventually, I did get a super in the dispute department. I gave my story, directed him to this thread, along with all the other tactics I've had them pull on me and read here. I also emphasized PayPal's responsibility to protect its buyers and the fact that, even though I was unfamiliar with the online retailer, I trusted in PayPal's logo on their payment site. I did end up getting a full refund. I offered to send the item back, IF they provide a prepaid shipping label. It sounds like they were content to just let it come to an end. I did strongly encourage them to investigate this company further. So as suggested before, keep at it.
... View more
I just got off the phone with PayPal support and we went through the whole $30 reimbursement option. I WAS considering it, until I found this thread. I am now completely convinced that if I ship the item back they would invent some BS and deny my refund. I would be out my purchase price, shipping price (probably) and even the wrong item I'm 100% sure they deliberately sent since they know that most people will just give up. I'm calling PayPal back, pointing them to this thread and get my money back without all that garbage about fronting my money to ship back to them.
... View more