I got the email sent from them and right to my PayPal: Thank you for contacting PayPal Customer Support. To enroll in Return Shipping on Us, please visit: https://www.paypal.com/ca/for-you/shop/refunded-returns Here is a summary of some of the most important information related to making a claim: Requests must be submitted within 30 days of shipping the item back to the seller. The maximum amount you can be refunded per claim is $30 CAD. You can make a maximum of 12 claims per year. Three (3) refunds are allowed per PayPal transaction If you return several items from the same transaction at three different times that will be considered as three returns, which will be subject to the applicable refund cap. You will need to upload documents to prove the amount you paid for shipping and that you shipped the items back to the seller; see “What information do I have to provide with my Refund request claim form?” on the terms and conditions page. You must follow all return instructions and policies of the seller. You can only make a refund request if the seller doesn’t already offer to cover the return shipping. You must have purchased the item within the last 150 days. If the shipping amount exceeds $30.00 CAD and all requirements are met, up to $30.00 CAD will be refunded. As long as the service is active, regardless of when the customer is enrolled, and is within the last 150 days, the customer may still be eligible to use the free return shipping program. Direct queries should be directed to Telus.
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