Hi @fillyfive,
Sorry to hear your case was denied. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this.
If you still need help, you may want to reach out to our support team over on Facebook, https://www.facebook.com/PayPal or Twitter, https://twitter.com/AskPayPal.
Hope this helps,
Siobhan
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