Same thing happened to me got the same answer except it was for luggage that I never got. They never even provided me with the tracking numbers and the seller even blocked me from reaching out to them. I sent all of that to Paypal and the seller sends a bogus package delivered message to them then they close the case. I will not be using paypal any more. I will use venmo or cash app or get one specific credit card for online purchases. Paypal completely sucks!
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