So, after my last message and upon reflection I wanted to go back and edit/delete to concisely clarify my concern but I don't see an edit button: I keep getting these emails from PayPal to pay money or collection action may be initiated. I've already communicated extensively with both the security team and the accounts team at PayPal, and the accounts team verbally confirmed that there is no balance of any kind with PayPal. This all goes back to fraudulent activity which I promptly addressed way back in early January. PayPal accounts absolutely confirmed that I ought not send any money. So why is PayPal continuing to send me emails prompting me to send them money at this point? They tell me not to pay the amount, then I get an email saying to pay the amount - so which is it? Presumably this is some sort of automatically generated process, but for people such as myself that have exemplary credit and take every bill extremely seriously, it's very troubling that I would continue to get these emails. The absolute most troubling thing though is that there is zero way to communicate with PayPal by email EVER, and virtually no way to communicate with them in the evening or on the weekend. Similarly, there isn't any single channel (person or team) of communication to follow up on - every phone call is like the first phone call you've ever made and you have to start from the beginning. In case something goes to collections, I really just need to preserve my understanding and efforts here to attend to this as my credit is essentially perfect and this recent email I received seems like some sort of loose end.
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