I ordered an item advertised on Facebook. After it was delivered and arrived many weeks late, the item was clearly nothing like what was advertised. And was broken. I researched the company and found they have pulled this scam many times. A part of this scam includes requiring the item be shipped back if you go through PayPal for a refund. The shipping is international and expensive ensuring most people will just drop it. How would you push past this canned response - obviously these guys are repeat offenders and PayPal doesn’t seem to realize. I tried explicitly saying I will not pay the return shipping. Still canned response. How do you escalate this to a point these scammers can actually be addressed?
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