recently my friend had a very unpleasant experience with PayPal, my friend had a payment of approx £500 paid to them via an eBay transaction, into their paypal account, eBay sent my friend an email saying the item had been paid for and to send it to the buyer, the buyer actual came to collect the item, but when my friend checked their paypal account it was discovered that the payment had been 'put on hold for 21 days' due to no recent activity on the account, and therefore the funds can not been withdrawn, paypal said that if my friend wanted it quicker they need to confirm collection from the buyer, the buyer tried to call paypal and find a way of stating on the paypal website that they had collected it but there was no mechanism to do this, both my friend and the buyer each spent an hour on calls to try and sort this mess out but it was futile, paypal were determined to keep the money for at least 21 days maybe longer should they feel inclined, it strikes me as corporate greed and worse, my friend decided in the end to refund the payment back to the buyer and to take a chance that the buyer would be honest enough to pay by some other means, PayPal what on earth are you playing at? you are simply alienating your account users with your shabby business practices.
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