I have the exact same problem. I try to request a refund on return shipping (£9) but the link is not there in my 'Activity'. PayPal have so far been on no help whatsoever - online help email me generic instructions, while people on the phone do not want to help either. I have signed up to 'return shipping refunds', I've returned an item, the refund has gone through - minus £9, but I can't claim it back from PayPal. Any help appreciated here. Richard
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