My file name was 3 characters, it was the correct size - still no luck until I got rep on phone:-Log into PayPal.com/eebr -site will come back with home page log in - Log In -site should have new upload page upload is ONE document at a time - upload, check off ID, hit send- repeat for Contact info on letterhead, upload, hit send repeat for Other (SSN), upload hit send somehow this link minimizes the string of characters created in the upload 🙂 Then go to chat or call center and let them know you uploaded the documents with this Link - they will be able too see immediately if they were received
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