I've recently escalated a claim to the resolution centre as myself and the buyer could not come to an agreement. I submitted 2 pictures of evidence that the buyer provided me with and am now unable to upload my evidence that the product was in pristine condition. I've emailed but had no reply. On the dispute the only option I can see is to refund the buyer which I'm not prepared to do as the product was brand new at the point of sale and I have proof of this..
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