A buyer who made 3 separate purchases, all virtual items, claimed unauthorized transaction claims with their financial institution. After waiting nearly 90 days for all the cases to show a resolution, they came in at 89 days with a final verdict. 1 case was covered under seller protection 2 were "The case was closed in favor of the buyer, based on the info they provided" These items were all the same, difference was price, they were all purchased within 24 hours, by the same buyer, and were all virtual items. Where is the consistency? So far I've had 2 cases decided in my favor out of 5 total through PayPal. I was selling the exact same type of items, this doesn't make sense. I know I am unable to appeal, and that the bank that did their "89 day internal investigation" won't share any information with PayPal on their findings. I don't understand that if they lose their buy protection by not opening a dispute with PayPal and going straight their own financial institution, why don't I still have seller protection like 33% of the time? Beyond frustrated I waited 3 months, and the buyer "based on info they provided" was allowed to **bleep** over the sell and waive Paypal's protection policies, and I can STILL LOSE MONEY. Can someone shed some light on this? I know there's nothing I can do, but this really REALLY discourages sellers to sell anything if chargebacks can occur and the details of them are hidden and vague.
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