Hi @cjh0,
Welcome to the Community and thank you for your post!
Sorry to hear you are experiencing issues with a refund. If the payment has been completed, the seller should be able to send you a refund. In general, a refund can be pending for 2 reasons, either your bank account funded your original payment, in this case, the refund will go through once PayPal will receive the money (usually up to 10 business days); or the seller issues a reimbursement through an eCheque. eCheques differ from Instant Bank Transfers, as they are not instant payments. With eCheques refunds, the transaction status will remain pending until the recipient receives the money.
Hope this helps,
Jenny
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