Hi @Mm241,
Welcome to the community forum and thanks for posting.
I understand that you are having difficulty accessing your account. It sounds like we are doing additional security checks when you are logging in as you recently attempted to reset your password. If you cannot complete this security test it would be necessary to call us. I understand that there is a cost involved in this but when you get through to our team, they will assist you as quickly as possible.
Rachael
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