I am at the end of my saga of the quilt purchase. I did everything Paypal Recommended and finally got reimbursed. Months of work to get refund. Very stressful. Some thoughts you might want to consider in your quest for reimbursement after being scammed while using Paypal. The automated system did not take into account I had sent item with tracking (even tho it was in system) with the seller's demand that it contain returned cargo, and then the seller refused to accept. The PayPal System ruled against me. I had to appeal to a real customer service rep to get my money. I contacted a real customer service representative during the 10 day appeal time, and was reimbursed cost of item and return shipping. Rules recently changed on PayPal that only individuals can get return shipment (not businesses). Return shipment reimbursement is only for individuals. I jumped thru a lot of hoops to get my refund. You may be luckier. I learned that once you request a refund with PayPal, ignore any deliveries if the item is not what you ordered, or you will pay a lot to return it. That is my primary lesson to me. If you acknowledge receipt to Paypal, you must return it with tracking and a number. Items are not tracked in Hong Kong, but they have to acknowledge receipt. This is good enough if you appeal the automated decision which was in my case, for the seller. The automated PayPal system needs work. Once you receive a decision against you after having uploaded tracking number into system, you must contact a real person at PayPal. I had very good luck with great customer service rep who understood and took care of the automated PayPal snafu. My initial purchase was refunded (after the claim first denied) in the 10 day appeal time, and I also got return shipping. Avoid scams when using PayPal. In this case, the quilt was priced about right based on local quilts. I believed I was dealing with people in the US. I got a lot of emails from what appeared to be a person. It took a couple of weeks to discover the so-called tracking number they used was a picture of a DSL truck which instead of being a tracking system, was a static picture on the web. I requested a refund based on non-delivery within time frame and the fact the tracking number of bogus. If I were smart, I would have completed the automated system, but contacted a real Person at PayPal. Live and learn...
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I have 3 days to provide upload of documentation or else. Paypal documentation uploader says Paypal has problem on their end. It refuses to upload. I have tried 10 times to upload info no luck.
Once I received email from Paypal about receiving info, but while it used the transaction I am seeking refund for, it listed me as seller instead of buyer. The notice for buyer to respond still shows in account.
I tried to call - no luck.
I have sent numerous messages - no response.
What to do???
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I agree it is a scam. I recognized it as a scam within 2 weeks and notified Paypal. I requested a refund based on the lies being told by the seller - that it was shipped and being tracked by DHL. The DHL picture was a static picture of DHL - should be illegal to do that, and the tracking number did not exist. Paypal kept me hanging for about 2 months, and I am still being left in the air about what will happen. The kept moving the resolution date until after the 60 day window, and until I acknowledged the 2 pieces of cheap fabric sewn together had arrived at my house. It cost $23.50 to ship to HK, and I entered the Tracking number from the post office with all information. Yet, Paypal now says they need for the seller to acknowledge receipt, but if they don't ever acknowledge receipt, at some point they will review the situation again. I am upset at being scammed, but more upset that "My Paypal" is treating me this way. I grew up using paypal, and believed it was on my side. My bad.
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I am a victim of the quilt scam. Paypal has been virtually no help, even tho I became aware this was a scam, and I notified paypal and requested a refund before the item was finally shipped. Paypal kept moving their response date out further and further, until finally I received the two thin fabric sheets sewed together. I notified Paypal that I wanted a refund long before the seller finally put something into the mail to me because the seller lied about how long it would take to get the quilt, and the seller sent an alleged tracking number which was not a tracking number, but a static webpage showing a picture of a DSL Truck - apparently going nowhere. The number they provided for tracking was not active until after I had notified PayPal of the scam and that I wanted a refund. My concern is that I was scammed, but most of all that Paypal has no way now for me to appeal or even discuss this matter with Paypal. Paypal and the seller have notified me that that I have to PAY to return the item to Hong Kong within 7 days (seller's rules) until my time frame has expired and based on PayPal's current lack of help, will probably result in a denial of my claim. I am out about $63 which should be refunded to me by PayPal immediately. The cheap fabric being returned will cost more than the fabric is worth, but PayPal obviously wants me to pay that as a penalty for having fallen victim to the Quilt scam. Why??? My hope is that someone at Paypal will review this message and return my $63 with no further action on my part. Based on the excellent marketing by Printables in HK, many of us fell victim to this scam and it is time someone at Paypal looked at this whole scam and end the suffering of those of us who fell victim to a great marketing ploy with a price not too good to be true, but just good enough to be believable.
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