I am at the end of my saga of the quilt purchase. I did everything Paypal Recommended and finally got reimbursed. Months of work to get refund. Very stressful. Some thoughts you might want to consider in your quest for reimbursement after being scammed while using Paypal. The automated system did not take into account I had sent item with tracking (even tho it was in system) with the seller's demand that it contain returned cargo, and then the seller refused to accept. The PayPal System ruled against me. I had to appeal to a real customer service rep to get my money. I contacted a real customer service representative during the 10 day appeal time, and was reimbursed cost of item and return shipping. Rules recently changed on PayPal that only individuals can get return shipment (not businesses). Return shipment reimbursement is only for individuals. I jumped thru a lot of hoops to get my refund. You may be luckier. I learned that once you request a refund with PayPal, ignore any deliveries if the item is not what you ordered, or you will pay a lot to return it. That is my primary lesson to me. If you acknowledge receipt to Paypal, you must return it with tracking and a number. Items are not tracked in Hong Kong, but they have to acknowledge receipt. This is good enough if you appeal the automated decision which was in my case, for the seller. The automated PayPal system needs work. Once you receive a decision against you after having uploaded tracking number into system, you must contact a real person at PayPal. I had very good luck with great customer service rep who understood and took care of the automated PayPal snafu. My initial purchase was refunded (after the claim first denied) in the 10 day appeal time, and I also got return shipping. Avoid scams when using PayPal. In this case, the quilt was priced about right based on local quilts. I believed I was dealing with people in the US. I got a lot of emails from what appeared to be a person. It took a couple of weeks to discover the so-called tracking number they used was a picture of a DSL truck which instead of being a tracking system, was a static picture on the web. I requested a refund based on non-delivery within time frame and the fact the tracking number of bogus. If I were smart, I would have completed the automated system, but contacted a real Person at PayPal. Live and learn...
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