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Hi many thanks for that, I do indeed have a tracking number that shows the Royal Mail did indeed deliver the item. This buyer has now left the most awf feedback calling me a ‘liar’ and a ‘thief’ I am in tears about all this. What will happen?
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A buyer has raised a claim saying they have not received an item. I have receipt for postage but did not use signature required. I have various proof of delivery including a timeline from eBay to say it has been delivered. They now want a refund!! As I still have the receipt and online proof will PayPal still refund them?
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a buyer purchased an item, not really high value, £25. I posted 1st class and have a certificate of posting with a tracking number. I did Track and Trace with Royal Mail which time shows date and time of delivery. Buyer is now requesting a refund for non receipt of item. Payment is on hold-what is likely to happen????
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