I first contacted PayPal due to not receiving a shipping tracking number of my order of the Cordless 20volt DeWalt 10pc kit for 91.03, PayPal then got the info and I tracked the package and then I got a pair of broken sunglasses in the mail. Right away this told me that PayPal and myself are victims of FRAUD! I used many methods to make PayPay aware of this issue! PayPal did NOTHING I used the Resolution center they claimed the issue was resolved and the person on the phone could barely speak English and after I spent 40mins on the phone explaining very clear ...I was HUNG UP ON....PAYPAL hung up on their customer who is a victim of FRAUD........ I've made many attempts to have PayPal use email to have me show the proof of what I ordered and what I received was TOTALLY different...PayPal has NO interest in resolving the issue or protecting future PayPal customers from becoming a VICTIM of this FRAUD......I'm ready to write a letter to the BBB....it's time for PayPal to own up to their mistakes...open good email communications...find clear speaking and knowledgeable people to do what is right...to actually take the time to resolve the problem...not hit the "resolve" button cuz it's the easy way out.................... ooooohhh WAIT! wait wait......the phone was on speaker waiting for me to try and get another PayPal Rep to help me...This time PayPal took the time...this person spoke a little too fast...but slowed down and we where able to open this case up again under a different issue that the Resolution Cent would not do... I will now wait to see if Pay Pal will come through.......This should really be easier to do in the Resolution center program.........but here we are.....thanks for listening to my issue folks..let's see how PayPal comes through with this very suspicious thing that happened!!!....
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