Yes, and when I went to login just now, there is a popup now that says (among other things) "PayPal has the right to reject or remove any content". So read this quickly before it gets deleted again! Anyway, I always keep copies of posts (not just here, but everywhere) because too often when you hit Submit, something goes wrong, so if you haven't copied your post first, you've lost it and have to start all over! So here is the content of my original reply: Absolutely I agree with you about their lack of tech support, and their rush to lie to you because they don't know what else to say. Also their back-end systems are *bleeped* up, and I know this how...? Here is the ultra-short version: I am a new PayPal business customer and I provided ALL the business info they asked for. They immediately replied that my account would be limited until I provide all the info they need! But clicking on the link just responds with a Thank You for providing the information. Yet they kept sending me emails threatening to limit my account if I didn't provide the info by Jan 15th! Telephone support assured me all would be OK, don't worry! They lied... So here we are, Jan 15th, and I get an email saying "Your account has been limited We need more information about your organisation. You cannot send or receive payments until you provide this information. Please provide this information before 14 Apr 2020 to remove the limitations on your account." And guess what happens when I click on that "more information" link? It just says "Thank you for providing the information." With such demonstrated incompetency and incapacity to handle the most rudimentary of IT tasks, you have to ask yourself: "Is the the sort of organisation I am willing to trust with my personal, private, business and financial information, and my money?" The upshot of all this was that PayPal required me to complete a W-8BEN-E form - that's why my account was limited, because I hadn't completed that form. And how did I finally find this out? Well, certainly not from my account itself, because as you can see from the above, there was NOTHING in my account that directed me to complete this form (which I had never even heard of). Nope, the only way I found out about this was by giving them another two phone calls, waiting on hold for a total of 70 minutes, and finally speaking to a rep who actually knew this situation (unlike the original rep who'd just told me not to worry, everything would be okay). Then, after downloading the form from the IRS and completing it (no mean feat - it's worded like it was written by a corporate lawyer) after a couple of days my account was finally unlimited. Wasn't that easy?
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