Hey guys,
Gumpo, if a buyer is claiming the item is fake or counterfeit, then they would be asked to verify this with a third party and provide a written document to confirm this.
If confirmed counterfeit then we cannot ask the item to be returned as you cannot send counterfeit items through the post.
You say that you sent the item that was in your picture, was this a genuine item?
Peppapig100, as I said above if confirmed counterfeit then no tracking would be requested.
Imayers, the return tracking would have been checked and only if it showed delivered to your address or if you refused the item when being delivered will the refund be issued.
If you are unsure of the tracking details then give PayPal a call and have them look into them again.
We like to think that people are honest with their purchases, unfortunately there are always dishonest people out there who can make using eBay/PayPal an unpleasant experience. Although I can understand your frustration I would hope that you don't encourage dishonest behaviour.
Thanks
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