he filed a chargeback with his cc issuer and won. You should find a $20 chargeback penalty fee in your payment activities. PAYPAL should email you and tell you he has filed a chargeback and withhold the payment from your account. Credit card issuers often do not ask the buyer to return the item,you dont know what he told his cc issuer,he could say you sold a worn item and refused to let him return the item. refusing buyer return means you dont want it back. This is a problem with using Paypal,it is Paypal which owns he merchant account,not you or me,a chargeback hits paypal and Paypal does not have to tell you what your buyer said to his cc issuer. You should have stated the condition of your shoes,for that kind of money,most buyers expect brand new mint in box condition. next time,just accept return if they ask to return the item
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