Hi @Dickywky,
I am sorry to hear of your experience with an item you sold. Since the buyer filed a claim with their financial, this would mean that they would be determining the outcome of the case. Generally, they will not ask their customer to return the item as they are not a selling platform. I can understand how this can be frustrating. This link can give you further information about the chargeback process.
I hope this helps.
Thanks,
Brooke
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