Hi there @zeidy,
I'm sorry to hear you're still unable to access your funds. To confirm, your balance is available but you're unable to complete a withdraw. Is that correct? If so, it sounds like our internal security is not processing your request at this time. Please make sure you are using a familiar device, safe network, and you're logging in from the country associated to your PayPal account for a better chance of it going through. Because we cannot provide account specifics or take actions on accounts here, please continue to reach out to our Customer Support for additional assistance. Hope this gets resolved soon!
- Jae
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