PayPal Community

PayPalMichelleW · ‎May-25-2019

Hi @RRobert, I'm sorry that you're having trouble with the 2FA. I would suggest contacting PayPal for additional assistance. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps. Thanks! MichelleW

PayPalMichelleW · ‎May-25-2019

Hi @Shyra16, Here's an article from our Help Center on how to locate your preapproved payments: preapproved. I hope this helps. Thanks MichelleW

PayPalMichelleW · ‎May-17-2019

Hi @StoneColoured, I'm sorry to hear there's some confusion with a payment. It is possible that if you purchased from individual seller's on Etsy that the payment was combined. It is always a good idea to check if you're not sure. You can reach customer support by Facebook or Twitter. I hope this helps! MichelleW

PayPalMichelleW · ‎May-17-2019

Hi @wquirke, I'm sorry to hear that you don't see the transaction you're looking for on your PayPal account. Is it possible that you checked out as a guest? If so we may need a little more information from you. You can reach customer support by Facebook or Twitter. I hope this helps! MichelleW

PayPalMichelleW · ‎May-17-2019

Hi @sherisse, I'm sorry to hear you're having some trouble removing your card information. Here's an article from our Help Center on how to remove a debit or credit card: Remove card. This article also includes why you may not be able to remove it. I hope this helps! MichelleW

PayPalMichelleW · ‎May-17-2019

Hi @havanoranch, I'm sorry but I'm unsure of your question. If you have additional questions please contact us by private message on Facebook or direct message on Twitter. We'll be happy to help. I hope this helps! MichelleW

PayPalMichelleW · ‎May-04-2019

Hi @madshansen, I'm sorry as it sounds like you're having trouble setting up recurring payments for your customers. To get the best-specialized assistance it would be best if you gave us a call so we can assist you with this. You can find the contact number at the bottom of your PayPal page labeled contact. Thank you. MichelleW

PayPalMichelleW · ‎May-04-2019

Hi @Charlotte671, I'm sorry to hear your eBay account was hacked. Have you contacted eBay about the fees? They would be able to reimburse you directly. I hope this helps!

PayPalMichelleW · ‎Apr-22-2019

Hi @ropsu! I'm sorry to hear you're having trouble with a refund and a dispute. @kernowlass is correct, the seller in a dispute does have the ability to offer a refund or suggest a partial. It is never a good idea to close a dispute unless you're satisfied with the outcome. Here's a little information, with the difference of a dispute and a claim: Dispute vs Claim. If you're not satisfied with the seller's response in the dispute please escalate it to a claim so PayPal can review it. Here's how to escalate your dispute to a claim: Escalate dispute to a claim. I hope this helps! Michelle

PayPalMichelleW · ‎Apr-22-2019

Hi @koolkingrichard, I'm sorry to hear you're having trouble locating where to manage your payments. Here's an article from our Help Center on how to find a preapproved payment agreement: Preapproved payments. I hope this helps. Michelle

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