Hi Dawie2,
Thank you contacting us and welcome to our community. I am sorry to know that you have negative balance on the account. Generally, this happens when the transaction was completed and we are unable to debit the amount from your linked funding source(s) due to any issue like insufficient balance/ system issue at their end. We recommend you to have a check on the account activity if there is any other transaction which has used the same funding source on the same day or earlier than this. For further help, we need you to contact us via call, email or social media like Facebook or Twitter.
I hope this helps
Divya
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