Hi @gothwizardz and @VickyWeldon,
Thank you for your posts and welcome to our Community Help Forum!
@gothwizardz: In general, when a refund has been issued, the money will go back to the original funding source. If your payment came from your card, it will be refunded to that card. Depending on your card issuer, it may take up to 30 days to complete a refund. If your payment came from your bank account, it will be refunded to that bank account. If your payment came from your PayPal balance, it will be refunded to your PayPal balance. If that is not the case, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out via private message through Facebook or send a direct message through Twitter.
@VickyWeldon: If you did not receive your order, you may report this in your Resolution Centre.
To open a dispute:
1. Go to the Resolution Centre.
2. Click Dispute a Transaction.
3. Select the button beside the transaction you want to dispute, then click Continue.
4. Select ‘Item dispute’, click Continue and follow the on-screen instructions.
I hope this helps.
Cristina
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