Hello, I sold a new with tags dress to a seller for 110$. I sold it in December, and the seller just messaged me that she only just opened the dress and that it had a hole in the neckline and that it had loose threads. She said she expected it to be in better condition for 110$ and that it wasn't like the other dresses she had purchased. I told her that I inspected the dress before I shipped it and there were no holes in the dress. I am not sure why she is saying there is a hole in it now or where it came from. I am very concerned that I am going to lose my money and not get the dress back. I am at a complete loss as to what to do. Can anyone tell me how I should proceed? Do I wait on her to open a claim? Ask for pictures and offer a partial refund? Have her mail it back? I have never sold anything before on Paypal and am confused. This was sold on a BST board online. Any suggestions would be appreciated. Thank you very much.
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