1st and most important, you should read the User Agreement. The buyer did. As a seller, you don't have Seller Protection - if you sold an intangible item. (Sorry to be blunt but, that's how things work.) Ineligible items and transactions Your sale is not eligible for coverage under PayPal’s Seller Protection program if: It involves intangible, non-physical, items, including digital goods, and services. Digital goods are delivered and used in an electronic format, like a song delivered online or through a mobile application.
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