Hey @Thorkell,
Do you mean confirm your card? Most countries require a card to be confirmed to withdraw funds to it successfully. Hopefully by this point you've received your transfer, but if not, you may want to complete the confirmation process and initiate the withdrawal again.
- Ashley M
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Hey @alzi2106,
Hmm, this sounds like a browser issue. I would advise clearing your cache and cookies, ensuring your browser is up-to-date, and trying a different browser or device. I hope the issue is resolved soon!
- Ashley M
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Hi @Randa11,
That sounds frustrating, I apologize for the inconvenience regarding the refund. We automatically send refunds back to the card it originated from, so you'll need to reach out to the card issuer to retrieve the funds back. I hope the issue is resolved soon!
- Ashley M
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Hey @hattafgenz,
My apologies, but I'm not sure what your question is. Could you please provide more information so the community can help? Thanks!
- Ashley M
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Hey @AConnelly7 and @ABlake464,
Oh no! I'm sorry to hear about the inconvenience regarding resolving your disputes. If you're still unable to add information, please contact us by phone, Facebook, or Twitter so that we can investigate. Thanks!
- Ashley M
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Hey @mustafaalex,
I would advise having the sender contact us by phone, Facebook, or Twitter so we can look at the transaction from their side and see what's causing the issue. Hopefully you receive the payment soon!
- Ashley M
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Hey @mataskeblis,
I'm sorry to hear about the trouble with unrecognized payments, that's definitely a concern. I would advise reaching out to Facebook to report the charges with them and see what options they have to help. I hope the issue is resolved soon!
- Ashley M
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Hey @Mulanga01,
Great question! You can add your card using the credit card option. Our system doesn't differentiate between credit and debit cards separately. I hope this information helps!
- Ashley M
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Hey @lizzygrinton,
I would advise having your friend issue a refund for the transaction and, once you receive the refund, you can pay again for the correct amount. Hopefully the issue is resolved soon!
- Ashley M
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